Terms of service
At LOST IN SUMMER we intend to make your shopping experience as flawless as possible while selecting and buying your favorite apparel.
Despite our best efforts to keep our customers happy, there are times when it is possible that you might feel the need to return or exchange your product for any circumstances beyond your or our control.
We have listed below our Cancellation, Return & Shipping policy so that in case you seek to exchange or return the garment, the process remains smooth.
Shipping Policy:
Shipping and handling policy
We deliver to all major postal address in India. Shipping in India is free. However our logistics partners will not be able to delivery to incomplete address, so we request you to provide full address with pin code / zip code. Logistics companies will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is physically present to receive the package and complete address is mentioned when the delivery is attempted.
Calculating Shipping Cost
Free shipping in India.
Shipments:
Kindly be aware that all shipments to any Hotels/Colleges/Schools/Hostels/offices (anywhere other than residential address) are placed at the customer's risk. If the school's warden or security personnel does not accept your package or it is refused for any reason, we will under no circumstances issue a refund or credit to the customer's account, nor shall we attempt re-shipment of the same order.
All our product are made to order, which have a delivery period of around 7 to 10 days. It "may" sometime be delayed for further 2 to 3 days due to production & logistic issues. We will keep you updated with the status of the same. On most circumstances the product will be delivered on time but if there is any delay we will make sure to keep you updated.
Transit Risk
We are shipping all parcels as fully insured at no extra cost to customers. If the logistics partners fail to deliver, customer will not suffer any loss. In-transit risk is all ours, if a shipment is lost in transit, there is wait period of 15 working days, after a confirmation from customer, thereafter we will reprocess / reship the order, but it will depend upon the product availability. If the product can’t be shipped (if lost in transit) entire amount will be refunded.
Tracking Your Order
As soon as the product is dispatched you will be notified along with a package tracking details via an email. You can also check the same order on our order status page link by login from your account.
Address change requests
Once an order is registered, you can request for address change within 24 hours of placing the order. You may send your change in shipping address request to shop@lostinsummer.in or
+91 73044 12347 and the needful will be done.
Incorrect or incomplete address
Some logistics partners charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Kindly make sure your shipping address is correct.
What if any delays:
If, for any reason, there is going to be a delay in shipping because of an item not being in stock or production delay, we will notify you by e-mail.
There may be minor variations in color of the actual product because of the nature of fabric dyes, whether at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors or accessories ordered.
GST & Other Taxes
Taxes will be applicable as per Government notification.
Return and Exchange Policy FAQ :
Can I cancel my order after placing an order?
Order can be canceled within 12 hours of order placed.
Can I cancel an order after shipped?
An order once shipped cannot be cancelled.
Can I return or exchange the product?
All our garments are made to order but yes, you can return (against a credit note) or exchange your purchase product within 3 days from the day you have received delivery. Kindly make sure the product is in original condition, price tags, brand tags, original packaging material, and accompanying accessories should not be damaged or discarded by the user and should be in the same condition that you received it.
How can I exchange my purchase?
For any exchange kindly email to our customer support team within 24 hours and our executive will be happy to help. We are happy to help with any issues with size and fit. Kindly note that the exchange can be done against the same product/design/color only. . If you wish to exchange your purchase, please initiate returns on our website through the Returns section. Once the product is delivered / returned to us, we will initiate the exchange process. An exchange process will take around 7 to 10 days from the date of receiving the product plus the transit period.
How can I return my purchase?
If you want to return your purchase kindly email to our customer support team within 24 hours and our executive will be happy to help.
For returns no refunds shall be provided. Once the product is delivered / returned to us, we will provide credit against product amount. The credit amount has to be used within 90 days. After which the balance amount will be forfeited.
Once a product is received by us for exchange or returns, a quality check on the returned product will be done. Any product which is worn, washed, used or altered by the customer will not be accepted and no credit will be provided by us against the return and the garment sent for exchanged will be returned back.
SALE FAQ:
All products on sale cannot be returned or exchanged and no refund or credit will be provided for the same.
Unless the product has a manufacturing defect, we will be happy to accept the product. In such circumstances kindly contact us with images of the defected product . ( Sharing image of the damaged part of the product). Kindly make sure the product is in original condition, price tags, brand tags, box, original packaging material, and accompanying accessories should not be damaged or discarded by the user and should be in the same condition that you received it.
Payment Options :
Razor pay
This is one of the leading Indian Payment processor with robust security. RAZOR PAY accepts all major credit cards including VISA, American Express, Diner's Club, JCB and MasterCard. Apart from that you can also pay by using your debit cards and internet enabled bank account (Only applicable for Indian banks).
Cash on Delivery (India Only) :
Cash on delivery is available but will at an extra cost. Kindly please check the checkout box for the applicable charges.
Payment Confirmation:
Once the payment is confirmed from our payment gateway, we will process your order. If your selected product is in "Ready to Ship" mode, we will ship the same within 24 days.
We also accept the following Offline payment options (India Only)
You can pay us by NEFT/RTGS. Your order will only be processed once the payment reflects in our account.
Use the following details.
Make Payable: K.R.Apparel
RTGS /NEFT Details: K. R. Apparel
BANK: HDFC Bank, S.V.Road, Kandivali(W)
C/A No :04192320000483
IFSC Code : HDFC0000419
Despite our best efforts to keep our customers happy, there are times when it is possible that you might feel the need to return or exchange your product for any circumstances beyond your or our control.
We have listed below our Cancellation, Return & Shipping policy so that in case you seek to exchange or return the garment, the process remains smooth.
Shipping Policy:
Shipping and handling policy
We deliver to all major postal address in India. Shipping in India is free. However our logistics partners will not be able to delivery to incomplete address, so we request you to provide full address with pin code / zip code. Logistics companies will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is physically present to receive the package and complete address is mentioned when the delivery is attempted.
Calculating Shipping Cost
Free shipping in India.
Shipments:
Kindly be aware that all shipments to any Hotels/Colleges/Schools/Hostels/offices (anywhere other than residential address) are placed at the customer's risk. If the school's warden or security personnel does not accept your package or it is refused for any reason, we will under no circumstances issue a refund or credit to the customer's account, nor shall we attempt re-shipment of the same order.
All our product are made to order, which have a delivery period of around 7 to 10 days. It "may" sometime be delayed for further 2 to 3 days due to production & logistic issues. We will keep you updated with the status of the same. On most circumstances the product will be delivered on time but if there is any delay we will make sure to keep you updated.
Transit Risk
We are shipping all parcels as fully insured at no extra cost to customers. If the logistics partners fail to deliver, customer will not suffer any loss. In-transit risk is all ours, if a shipment is lost in transit, there is wait period of 15 working days, after a confirmation from customer, thereafter we will reprocess / reship the order, but it will depend upon the product availability. If the product can’t be shipped (if lost in transit) entire amount will be refunded.
Tracking Your Order
As soon as the product is dispatched you will be notified along with a package tracking details via an email. You can also check the same order on our order status page link by login from your account.
Address change requests
Once an order is registered, you can request for address change within 24 hours of placing the order. You may send your change in shipping address request to shop@lostinsummer.in or
+91 73044 12347 and the needful will be done.
Incorrect or incomplete address
Some logistics partners charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Kindly make sure your shipping address is correct.
What if any delays:
If, for any reason, there is going to be a delay in shipping because of an item not being in stock or production delay, we will notify you by e-mail.
There may be minor variations in color of the actual product because of the nature of fabric dyes, whether at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors or accessories ordered.
GST & Other Taxes
Taxes will be applicable as per Government notification.
Return and Exchange Policy FAQ :
Can I cancel my order after placing an order?
Order can be canceled within 12 hours of order placed.
Can I cancel an order after shipped?
An order once shipped cannot be cancelled.
Can I return or exchange the product?
All our garments are made to order but yes, you can return (against a credit note) or exchange your purchase product within 3 days from the day you have received delivery. Kindly make sure the product is in original condition, price tags, brand tags, original packaging material, and accompanying accessories should not be damaged or discarded by the user and should be in the same condition that you received it.
How can I exchange my purchase?
For any exchange kindly email to our customer support team within 24 hours and our executive will be happy to help. We are happy to help with any issues with size and fit. Kindly note that the exchange can be done against the same product/design/color only. . If you wish to exchange your purchase, please initiate returns on our website through the Returns section. Once the product is delivered / returned to us, we will initiate the exchange process. An exchange process will take around 7 to 10 days from the date of receiving the product plus the transit period.
How can I return my purchase?
If you want to return your purchase kindly email to our customer support team within 24 hours and our executive will be happy to help.
For returns no refunds shall be provided. Once the product is delivered / returned to us, we will provide credit against product amount. The credit amount has to be used within 90 days. After which the balance amount will be forfeited.
Once a product is received by us for exchange or returns, a quality check on the returned product will be done. Any product which is worn, washed, used or altered by the customer will not be accepted and no credit will be provided by us against the return and the garment sent for exchanged will be returned back.
SALE FAQ:
All products on sale cannot be returned or exchanged and no refund or credit will be provided for the same.
Unless the product has a manufacturing defect, we will be happy to accept the product. In such circumstances kindly contact us with images of the defected product . ( Sharing image of the damaged part of the product). Kindly make sure the product is in original condition, price tags, brand tags, box, original packaging material, and accompanying accessories should not be damaged or discarded by the user and should be in the same condition that you received it.
Payment Options :
Razor pay
This is one of the leading Indian Payment processor with robust security. RAZOR PAY accepts all major credit cards including VISA, American Express, Diner's Club, JCB and MasterCard. Apart from that you can also pay by using your debit cards and internet enabled bank account (Only applicable for Indian banks).
Cash on Delivery (India Only) :
Cash on delivery is available but will at an extra cost. Kindly please check the checkout box for the applicable charges.
Payment Confirmation:
Once the payment is confirmed from our payment gateway, we will process your order. If your selected product is in "Ready to Ship" mode, we will ship the same within 24 days.
We also accept the following Offline payment options (India Only)
You can pay us by NEFT/RTGS. Your order will only be processed once the payment reflects in our account.
Use the following details.
Make Payable: K.R.Apparel
RTGS /NEFT Details: K. R. Apparel
BANK: HDFC Bank, S.V.Road, Kandivali(W)
C/A No :04192320000483
IFSC Code : HDFC0000419