Return & Exchange Policy
Return, Exchange & Store Credit Policy
At Lost In Summer, every garment is carefully made to order. We encourage customers to review size charts and product details before placing an order. Please read our policy carefully before making a purchase.
Order Cancellation
- Orders may be cancelled within 12 hours of placing the order.
- Once an order has been shipped, it cannot be cancelled.
Customized / Personalized Orders
- Customized or personalized products are made specifically for you.
- Customized orders are accepted on a prepaid basis only.
- Customized products cannot be cancelled, returned, exchanged, refunded, or converted into store credit.
Exchange Policy
We are happy to assist with size-related exchanges.
Exchange Eligibility
- Exchange requests must be raised within 7 days of delivery.
- Exchanges are permitted only for the same product, design, and colour in a different size, subject to availability.
- The garment must be unused, unworn, unwashed, unaltered, and returned with all original tags and packaging intact.
- Customized products are not eligible for exchange.
Exchange Shipping Charges
- Return shipping charges for exchanges shall be borne by the customer.
- If Lost In Summer arranges the return pickup, the applicable shipping charges will be payable by the customer.
Exchange Processing Time
- Once the returned garment is received and passes our quality inspection, the replacement garment will be dispatched.
- The exchange process may take 7–10 working days, excluding transit time.
Return & Store Credit Policy
If you do not wish to exchange your purchase, you may return eligible products in exchange for Store Credit only.
Important
- No monetary refunds will be provided under any circumstances.
- Approved returns will be issued as Store Credit only.
- Store Credit can be used against any future purchase on our website.
- Store Credit is valid for 90 days from the date of issue.
- Any unused Store Credit will automatically expire after 90 days.
Return Eligibility
- Return requests must be raised within 7 days of delivery.
- Products must be unused, unworn, unwashed, unaltered, and in their original condition.
- All original tags, packaging, and accessories must be intact.
Return Shipping Charges
- Return shipping costs shall be borne by the customer.
- If Lost In Summer arranges the return pickup, the applicable return shipping charges will be deducted from the Store Credit amount issued.
Damaged, Defective or Incorrect Products
In the rare event that you receive a damaged, defective, or incorrect product:
- Please notify us within 3 days of delivery.
- Share clear photographs of the issue with our customer support team.
- Upon verification, we will arrange a replacement, exchange, or Store Credit, as appropriate.
Quality Inspection
All returned products are subject to a quality inspection.
Products will not qualify for exchange or Store Credit if:
- They have been worn, washed, used, altered, or damaged after delivery.
- Original tags, labels, packaging, or accessories are missing.
- The product is not returned in the condition in which it was received.
If a product fails inspection, it will be shipped back to the customer and no exchange or Store Credit will be issued.
Sale Items
- All sale, discounted, promotional, clearance, and special-offer purchases are final.
- Sale items cannot be returned, exchanged, or converted into Store Credit.
- The only exception is if the product received has a verified manufacturing defect or is damaged upon arrival.
Contact Us
For any exchange, return, or product-related concerns, please contact our customer support team within the timelines mentioned above.
By placing an order with Lost In Summer, you acknowledge and agree to the terms of this policy.