Shipping policy

At Lost In Summer, most of our garments are made to order and crafted specifically for each customer.
Please read our shipping policy carefully before placing an order.


Shipping Coverage

We currently deliver to most serviceable postal addresses across India.

To ensure successful delivery, customers must provide:

  • Full name of the recipient
  • Complete shipping address
  • Correct PIN code
  • Valid mobile number

Orders with incomplete or incorrect addresses may experience delays, additional charges, or failed delivery attempts.

Shipping Charges

  • Free shipping is available across India.
  • Any charges arising due to incorrect, incomplete, or undeliverable addresses provided by the customer will be borne by the customer.

Processing & Dispatch Time

Ready-to-Ship Products

  • Ready-to-ship products are generally dispatched within 2–4 working days.

Made-to-Order Products

  • Since most of our garments are made to order, dispatch generally takes 7–10 working days from the date of order confirmation.
  • During periods of high demand, production delays, or unforeseen circumstances, dispatch may be delayed by an additional 2–3 working days.
  • In such cases, we will keep you informed regarding the status of your order.

Mixed Orders

If your order contains both ready-to-ship and made-to-order products:

  • The entire order may be shipped together once all items are ready.
  • If you would like the ready-to-ship items dispatched separately, please mention this in the Notes section during checkout.
  • Additional shipping charges may apply for split shipments, if applicable.

Customized Orders

  • Customized or personalized garments are made exclusively for the customer.
  • Customized orders are accepted on a prepaid basis only.
  • Cash on Delivery (COD) is not available for customized products.
  • Customized products cannot be cancelled, returned, exchanged, or refunded once production has commenced.

Order Tracking

Once your order is dispatched:

  • You will receive a shipping confirmation email and/or WhatsApp notification.
  • Tracking details will be shared so you can monitor the shipment's progress.
  • You may also track your order by logging into your account on our website.

Address Change Requests

Address changes may be requested within 24 hours of placing the order.

To request an address update, contact us at:

Email: shop@lostinsummer.in
WhatsApp: +91 73044 12347

While we will make every effort to accommodate changes, modifications may not be possible once the order has entered production or shipping stages.

Incorrect or Incomplete Addresses

Customers are solely responsible for providing accurate shipping information.

If a shipment is returned, delayed, redirected, or incurs additional charges due to:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Recipient unavailable after repeated delivery attempts.

any resulting charges imposed by the courier partner shall be borne by the customer.

Deliveries to Commercial or Institutional Addresses

Orders shipped to locations other than residential addresses, including but not limited to:

  • Hotels
  • Offices
  • Hostels
  • Schools
  • Colleges
  • Institutions

are shipped entirely at the customer's risk.

If the shipment is refused, misplaced, lost, or not accepted by security personnel, reception staff, wardens, or authorized representatives at such locations, Lost In Summer shall not be responsible for any resulting loss and no refund, replacement, credit, or reshipment shall be provided.

Delays in Delivery

While we strive to deliver all orders within the estimated timelines, delivery dates are only estimates and are not guaranteed.

Delays may occur due to:

  • Production constraints
  • Weather conditions
  • Public holidays
  • Transport disruptions
  • Courier partner delays
  • Events beyond our reasonable control

In the event of a significant delay, we will notify you using the contact details provided with your order.

Lost Shipments & Transit Risk

All shipments are insured during transit at no additional cost to the customer.

If a shipment is confirmed lost by the courier partner:

  • An investigation period of up to 15 working days may be required.
  • Once the shipment is officially declared lost, we will either:
  • Re-ship the order (subject to product availability), or
  • Issue a full refund if replacement is not possible.

The customer will not bear any loss for shipments confirmed lost during transit.

Product Appearance & Colour Variations

We make every effort to accurately display our products.

However, slight variations may occur due to:

  • Fabric dyeing processes
  • Natural characteristics of fabrics
  • Lighting during photography
  • Screen settings and display capabilities of different devices

Such variations shall not be considered defects and do not qualify for returns, exchanges, or refunds.

Taxes

All applicable GST and taxes shall be charged as per prevailing Government regulations and will be reflected during checkout and invoicing.

Need Assistance?

For any shipping-related queries, please contact our customer support team:

Email: shop@lostinsummer.in
WhatsApp: +91 73044 12347